未来新兴市场以人为本的 3 大理由 | Mercer 2019

未来新兴市场以人为本的 3 大理由 | Mercer

美世观点 / 美世成长市场洞察 /

未来新兴市场以人为本的 3 大理由
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Calendar16 五月 2019

设想一下,假如您负责从头开始创建一个全新的城市。一条宽广蜿蜒的河流穿过遍布耕地的平坦高地,您是未来发展趋势的主宰者。您会首先做些什么?铺设网格式街道?安装紧急服务装置?封锁土地实施保护开发?要审慎周密地思考,因为您的下一项决策很可能决定未来几代城市居民的命运。

本质上,目前全球一些新兴大都市的地方领导人也面临同样的决策困境。或许并非彻底重建,但未来大都市的动态增长与扩张潜力却与过去的边境新兴城市存在相似之处。为全心全意推动未来发展,他们面临的首要任务是什么?人员。

根据美世近期发布的一份报告"以人为本:推动新兴特大城市增长",我们必须重视人类(而非机器人)以实现竞争优势。我们必须以人为核心实施技术设计。用美世国际战略和地域性扩张负责人 Pearly Siffel 的话来说,"未来,工作将弱化技术'使用',强化技术'交互'。"

1.技术可替代,人员无可替代

The well-worn axiom that AI will transform the future of work is more true today than ever before, but it misrepresents how the future will be transformed. What may start as a race to adopt and leverage AI in the workplace will inevitably end in a saturation of technology: As soon as one firm unlocks the full potential of automation, it'll be a matter of time before their competitors replicate the model.

Who wins in a world where AI is in every office? The organizations with the best talent. Consumer and workforce demands will inevitably adapt to an AI-empowered future, and the real differentiator will be the human skills, such as critical thinking, emotional intelligence and creative problem solving, paired with technology.

A recent report by the World Economic Forum outlines the 10 skills humans will need to create value in an increasingly automated world, and it's a great reminder that peoplemust remain the focus if we're to build anything that works in the future of work.1

Tamara McCleary, Founder and CEO of Thulium, summarized this point well in a recent conversation we had: "If we are distracted by all that glitters with the promise of a frictionless future with AI, then we will surely miss the mark. While technology may be an economic accelerator in the future of work, people are still the core drivers of sustained productivity."

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